Exchange & Refund Policy
Exchange & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for the reason of the quality issue or size misfit, you may return it to us for store credit or an exchange. Please see below for more information on our exchange and refund policy.
EXCHANGE/REFUND POLICY
All exchange or refund request must be postmarked within three (3) days of the delivered date for the order.
Note: For personalized/engraved products our working model is ‘POD’ Personalize On Demand, every product specifically gets personalized and ready as per individual order so we only give replacement/refund (in-store) in case of a damaged product or a wrong product/design being delivered. Replacement won’t be executed other than these reasons.
EXCHANGE/REFUND PROCESS:
To return/exchange/refund any item or order, please email customer service at support@sparklejewellery.store with order number with the problem of the product with pictorial evidence or file for ask for the refund option from Order Details under My Account->My Orders page on our website. After receiving an email or website request for an exchange or refund request, our support team will verify your claim and will process in-store credit or exchange item dispatch or compensate with other item.
We will notify you by email/message when your exchange/refund has been processed.
QUESTIONS:
If you have any questions concerning our exchange or refund policy, please contact us at:
Mobile/Whatsapp: +92 332 7472 277