Sparkle Jewellery (“we” and “us”) is the operator of (https://www.sparklejewellery.store) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund in case of advance payment.
2. Shipping Costs
Shipping is free for Pakistan for retail orders but for quantity orders, it will be based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase amount.
This price will be the final price for shipping cost to the customer.
for information related to returns, exchanges and refunds, please go through our Return, Exchange & Refund Policy here.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 6 days
4.3 Dispatch Time
Orders are usually dispatched within 3-5 business days after receiving the order
Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Sparkle Jewellery will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military/Cantt addresses using our Shipping Partners.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
If you change your mind before you have received your order, we are not able to accept cancellations at any time after the order has been processed. If an order has already been processed, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Shipping Partners
We have currently partnered with Trax, BlueEx, Leopards Courier and TCS
9.2 Tracking and Enquiries
Please track your order details on SparkleJewellery.store through http://www.sparkeljewellery.store/track-your-order/ or directly through our delivery partners’ websites using your tracking number provided.
TRAX : https://trax.pk/home
BLUE EX: https://www.blue-ex.com/tracking
LEOPARDS : http://new.leopardscod.com/track_shipment
Our delivery partners’ contact information can be found on their websites.
10. Customer service
For all customer service enquiries, please email us at email@example.com or contact us through call or WhatsApp at our business number: +92-332-7472-(277)